Privacy Policy

Last updated: 3 October 2026

This privacy policy explains how Trident Removals (“we”, “us”, “our”) collects, uses, shares and protects personal information when you visit tridentremovals.uk, contact us, or use our removal, man and van, packing, clearance and related services. We are committed to handling your information in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

1. Who we are

Trident Removals is a removals business based in Huyton, Liverpool, L36. For the purposes of data protection law, we are the controller of the personal information described in this policy.

If you have any questions about this policy or how we use your information, please contact us:

• Email: [email protected]
• Phone: 0151 515 1411

2. The information we collect

Information you give us

• Contact details – your name, email address and phone number.
• Move details – collection and delivery addresses, postcodes, property type, access information (such as stairs, lifts or parking), moving dates, the items to be moved and the services you need.
• Photos and videos – for example, pictures or video tours of your items or property that you send us so we can quote accurately.
• Communications – messages you send us by phone, WhatsApp, email, social media or through our website forms, and any notes we make about your enquiry or booking.
• Booking and payment information – details of your booking, the price agreed and payment records. We do not store full payment card details on our website.
• Reviews and feedback – if you leave a review or give us feedback.

Information collected automatically

• Website usage data – such as pages visited, time on site, device and browser type and approximate location, collected through cookies and similar technologies (see section 9).
• Technical and security data – such as IP address and log information, used to keep our website secure and protect it from spam and misuse.

3. How we use your information and our lawful bases

We only use your personal information where the law allows us to. The table below explains what we use it for and the lawful basis we rely on.

Where we rely on legitimate interests, we have considered your rights and only use your information in ways you would reasonably expect.

4. Photos of our work

We sometimes take photos or videos of our vans, equipment and the items we move to show our work on our website and social media. If you would prefer that no photos or videos are taken or shared during your move, just let us know and we will respect your wishes.

5. Who we share your information with

We do not sell your personal information. We only share it where necessary, with:

• Service providers who help us run our business, such as website hosting, email, our website builder and form tools, Google (Analytics, reCAPTCHA and Maps), WhatsApp/Meta for messaging, our postcode address lookup provider and our Google reviews display widget.
• Trusted removal partners – if another removal team carries out or assists with your move, we share only the details needed to complete the job.
• Professional advisers such as accountants, insurers and legal advisers, where necessary.
• Authorities such as HMRC, the police or regulators, where we are legally required to do so.

6. International transfers

Some of our service providers (for example Google and Meta) may process information outside the UK. Where this happens, we rely on the protections provided by UK data protection law, such as UK adequacy regulations or approved contractual safeguards, to make sure your information remains protected.

7. How long we keep your information

• Enquiries and quotes that do not lead to a booking – up to 12 months, unless you ask us to delete them sooner.
• Customer and booking records – up to 6 years after your move, to meet tax and accounting requirements and to deal with any claims.
• Website analytics data – in line with the retention settings of our analytics provider.

After these periods, we securely delete or anonymise your information.

8. How we protect your information

We take appropriate technical and organisational measures to protect your personal information, including a secure (HTTPS) website, security monitoring, password-protected systems and limiting access to the people who need it. No method of transmission over the internet is completely secure, but we work hard to protect your information.

9. Cookies

Cookies are small files placed on your device when you visit a website. We use:

• Essential cookies – needed for the website to work and stay secure, for example security and spam protection.
• Analytics cookies – Google Analytics helps us understand how visitors use our website so we can improve it. These cookies collect information in a way that does not directly identify you.
• Third-party content – embedded content such as Google Maps, Google reviews and WhatsApp links may set their own cookies when you interact with them.

Where required by law, we ask for your consent before setting non-essential cookies. You can also control or delete cookies through your browser settings. Blocking some cookies may affect how the website works.

10. Your rights

Under UK data protection law, you have the right to:

• access the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete your information;
• ask us to restrict how we use your information;
• object to us using your information, including for direct marketing;
• ask us to transfer your information to another organisation (data portability);
• withdraw your consent at any time, where we rely on consent.

To exercise any of these rights, contact us at [email protected]. We will respond within one month. There is normally no charge.

11. Complaints

If you are unhappy with how we have handled your personal information, please contact us first and we will do our best to put things right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator: ico.org.uk/make-a-complaint or 0303 123 1113.

12. Children

Our services are intended for adults. We do not knowingly collect personal information from children under 18 through our website.

13. Links to other websites

Our website contains links to other websites and social media platforms, such as Facebook, Instagram, TikTok and Google. We are not responsible for their privacy practices, so please read their privacy policies.

14. Changes to this policy

We may update this privacy policy from time to time. The latest version will always be available on this page, with the date it was last updated shown at the top.